Customer Engagement Business Solution

Setting up a business is difficult - but connecting to customers, finding the target audience and advertising is even more challenging. However, Microsoft Kaizala makes connecting with potential customers easy by the customer engagement business solution that it provides. A business can easily create a discoverable business group from the portal. With specific details such … Continue reading Customer Engagement Business Solution

Fetching like/comment details and posting comments on actions

Many times, we would want to track virality or post comments for a particular action, listing some of them below: When we have sent out an announcement and we want to track the virality of the announcement daily through API, meaning how many people have liked/commented on the post and what are the comments.When someone … Continue reading Fetching like/comment details and posting comments on actions

Targeted Messaging in broadcast groups

In this post, we are going to discuss how we can send announcements to a select set of users in a broadcast group based on their tenant attributes. Figure 1: Sending Targeted announcements to subscribers in a broadcast group Setting up tenant attributes In this previous post, we have discussed what tenant attributes are. There … Continue reading Targeted Messaging in broadcast groups

Fetch and Update attributes in Kaizala Tenant User List

There has been asks around how user can configure their details in the Kaizala open directory. In this post, we are going to discuss the Kaizala Open directory, which is also known as the tenant user list. Kaizala open directory has a set of attributes at user level like user display name, phone number, email … Continue reading Fetch and Update attributes in Kaizala Tenant User List